Our Guide to Disability Access Service provides detailed info about this helpful Walt Disney World service for guests with disabilities.
The Walt Disney World Disability Access Service is a service that Disney offers to any guest with disabilities so that they may schedule a return time for an attraction. For guests who utilize this service, they (and those in their party) will be able to experience an attraction of their choice without the need to physically stand in line.
We have personally utilized Disney’s Disability Access Services during our visits to the parks since we both have physical disabilities. We find this service to be very helpful, and we recommend looking into this service if you or someone in your party has a disability and are concerned about standing for long periods of time in the regular queue line. We’ve put together the following guide to help you learn about this service and determine if it may be a good option for you and your party…
Who Is the Disability Access Service Available For?
As it is described on Disney’s official website, “DAS is intended for Guests whose disability prevents them from waiting in a conventional queue environment.” If you or someone in your party has a physical or cognitive disability, then Disney’s Disability Access Service might be an option that can help you during your visits to the parks.
For those who utilize a wheelchair or scooter, signing up for DAS is not required since Disney often has different accommodations and options for wheelchairs and scooters depending upon the attraction. If a person’s disability does not require the use of a wheelchair or scooter, however, then they will need to set up Disability Access Service on the first day of their trip.
Talk With a Cast Member at Guest Relations at the Front of the Park to Set Up Disability Access Service
At this time, Disability Access Service cannot not be set up prior to visiting the Walt Disney World Resort. In order to set up DAS, you will need to visit one of the four Guest Relations Main Entrance locations on the first day of your visit. There is one Guest Relations Main Entrance location per park, which can be found near each entrance:
- City Hall at Magic Kingdom
- The Guest Relations lobby (near Spaceship Earth) at EPCOT
- The Guest Relations lobby (near the turnstiles) at Hollywood Studios
- The Guest Relations lobby (near the Main Entrance) at Animal Kingdom
When you visit the Guest Relations Main Entrance at one of the parks, a Cast Member will assist you through the process of setting up Disability Access Service for you and your party (for more information about how this process works, see Disney’s official guide on their website). Once you sign up for DAS, you will be able to obtain a DAS reservation for an attraction of your choosing.
TIP: Your DAS reservation will be viewable on your My Disney Experience app and accessible through your ticket card or MagicBand.
Set Up the DAS Reservation You Want at the Front Entrance of the Attraction or at One of the Guest Experience Team Spots Around the Park
When you want to set up a DAS reservation at a specific attraction, you can visit the entrance to that attraction (look for the Cast Members standing beneath or near the attraction sign) or one of the Guest Experience Team locations found around the parks (you can find these Cast Members wearing blue shirts and usually standing under a large blue umbrella).
TIP: Cast Members at an attraction entrance can only set up a DAS return time for that specific attraction, but Cast Members at Guest Experience locations may be able to set up a DAS return time for any attraction in that park.
General Guide for How the Disability Access Service Works:
- You can have one DAS reservation at a time. DAS is essentially holding your place in line, so you will not be able to have more than one DAS reservation at the same time. The exception to this is Star Wars: Rise of the Resistance which uses a virtual queue system and allows you to use Disability Access Service even if you already have a DAS reservation at another attraction (note that you will still need to secure a Boarding Group for Star Wars: Rise of the Resistance even if you have DAS in order to ride this attraction).
- Once you use your first DAS reservation, you will be able to get another. Much like FastPass, once you use a DAS reservation, you can continue to get one DAS reservation at a time up until park closing.
- The amount of time you wait for your return time is generally based on that of the standby line. When you secure a DAS reservation at an attraction, the Cast Member will give you a specific return time. This return time will be based on the standby queue wait at that time. For example, if you arrive at Slinky Dog Dash at 11:00 AM and the standby wait is 45 minutes, your return time will be at 11:45 AM. It is also possible that your wait may actually be a little shorter than the standby line and you may be called back a little bit earlier, though this isn’t specifically stated in Disney’s guide.
- You can experience an attraction with a DAS reservation any time after your return time is called. Your DAS reservation is usable at any point from your return time until park closing.
- When your return time is called, you will usually enter the attraction through the FastPass queue. Disability Access Services generally utilizes the FastPass line, which is still true even though FastPass is not available right now. If for some reason Cast Members do not direct you to the FastPass queue when you return for your DAS reservation time, you can ask to use the FastPass line (with crowds so low during Disney’s reopening phase, many guests like to walk through the standby queue if there is little to no wait since there are often certain elements that are only viewable in the standby queue). You may want to do ask to use the FastPass line if walking long distances is an issue for you since it is generally much shorter (depending on the attraction).
- You can get a DAS reservation for the same attraction more than once. You can reserve a DAS return time for the same attraction as many times as you like (just keep in mind that you can only have one DAS reservation at a time).
- A DAS reservation can be used in addition to FastPass reservations. FastPass is currently unavailable during Walt Disney World’s reopening phase, but should it be utilized again in the future you can use DAS and FastPass simultaneously.
- DAS can be used for your entire trip, or for up to 60 consecutive days for Annual Passholders. Once you get Disability Access Services set up on the first day of your visit, you will not need to set it up again until sixty days later (if you are a Passholder). For example, if your tickets are for ten days, you will be able to use DAS for all ten days of your trip in any of the parks once you set it up on your first day (you will not need to set up DAS in each park – no matter which park you are in when you set up DAS, it will be set up for use in all of the parks).
As we mention above, we have utilized Disney’s Disability Access Service ourselves and have found most Cast Members to be very helpful and attentive to guests who have physical or cognitive disabilities. Overall, Walt Disney World does a very good job at making guests with disabilities feel welcome, and it would seem that they try very hard to provide whatever accommodations they can in an effort to make everyone feel comfortable, safe, and taken care of. If you or someone you know might be helped by this service, we highly recommend speaking with a Cast Member at Guest Relations about DAS on the first day you arrive.
If you’re interested in visiting Walt Disney World and want more information and tips about the parks or other services, take a look at these guides below!
As always, we encourage you to visit Disney’s website for all official information and to make sure that none of this information has changed since this article was written. Disney frequently makes changes and updates to their parks and offerings. Because of this, the information in this post was current at the time of publishing and is subject to change at any moment. We update our website and articles as often as we can, but it is always a good idea to double check Disney’s official website before planning your trip or visiting the Walt Disney World Resort.Last Updated October 23, 2020